FAQ

What are your turnaround times?
Just as the scope of our projects vary, so do the timelines for design and production. When you receive your quotation, a rough timeline will be provided but it is important to note that revisions and delay in responses, feedback, approval and payment may set back an order timeline. It is advised you order in advance to avoid stress of any potential extended lead time particularly for custom work.

At which stage in the process will I receive my work?
Digital work will be released to you after approval has been given in writing and remaining balances are paid in full. Work requiring production will be released to the printer and then delivered to you after approval has been given in writing and remaining balances are paid in full.

How many rounds of changes are allowed?
One round of changes is covered by the cost presented in your quotation. Further changes can be made at an additional cost per hour and will be added to the final invoice when you receive your work.

Do you accept rush orders?
Rush orders are accepted provided the studio has capacity. If you have a rush order, please contact us to find out if we can accept your project. Making your work a priority over others means you will incur a rush fee of 35% of your total cost. Also note, if your rush order requires production, some print processes take printers longer than others, so you may be limited for choice in printing processes depending on your deadline.

How many invitations and / or save the dates should I order for events?
We recommend an extra 10-30 invitations are ordered depending on the size of your event. If you decide to invite extra guests or if you need to replace guests that cannot make it, it’s always best to have extra. If you have not ordered enough invitations from the start, it is costly to order more at a later date, as you will be charged the minimum quantity again (even if you only require a couple more) so you are always best ordering extra.

Do you have a minimum quantity order?
Minimum quantities are set by our manufacturers. They vary depending on the print processes you wish to use and will be advised upon quotation. Minimum quantities do not apply to digital artwork.

Can I receive a refund?
Due to the nature of our services (both custom and semi-custom) everything we design is made to order, so we are unable to accept refunds or exchanges. Please choose carefully when placing your order and read our full terms and conditions before committing.

Which payment methods do you accept?
Direct debit deposit is preferred, however we do alternatively accept Paypal payments.

How will my physical order be shipped?
For all orders within Australia, products are delivered via standard Australia Post and require signature upon delivery.

Do you offer retainer payment plans?
One Kind Design does offer retainer payments for corporate clients only. If you would like to arrange a retainer for your business, please contact us.